Commissions
Delivery
Volunteers
About Us
A people company serving pizza. Family-owned pizza restaurants located in Calgary – 2020 32 Ave. NE (Airways); 640 42 Ave. SE (Highfield); 5251 48 Ave. SE (Foothills). Our restaurants offer dine in, take out and delivery. Our company has an ecommerce Marketplace website, Fundraising Program, Fun Lunch Program and Catering options.
Service Area
Products
Features
How It Works
We use Stripe for all our online payment processing. We do not accept cash.
Due to food safety concerns, we are not able to accept returns since products are perishable. However, in the case that you are not satisfied with your purchase, we are here to help. Please contact fundraising2@cocobrooks.com within 5 days of receipt. We will review your order and any reported issues and offer a resolution to the problem including but not limited to replacement of product, full or partial refund. Photos may be required as we are not able to access the product.
Pick-up Policy:
Entire order will be ready for pick-up on the date specified by the coordinator when campaign was set-up. Pick-up days are from Monday to Friday only from 9am-5pm.
On the day of pick-up, Fundraising Coordinator or the representative needs to go to our office located at Unit 80, 5251 48 Ave. SE, Calgary (office beside Coco Brooks’ restaurant). After we give you your receipt and refund cheque for profit, you can go to the back of the building (Dock 19) to pick-up the entire order. We require the whole order to be picked-up at once as we are unable to split the order up at multiple pick-up times.
FAQ: 1. How much can we make?
Your group will profit between 15-30% depending on the items purchased.
2. Is there a minimum order required?
We don’t require a minimum or maximum order.
3. Is the product fresh or frozen?
All products are frozen.
4. Are your products safe for people with food allergies?
Our product pages list the specific allergens present in each item's ingredients. We invite you to contact us with any specific concerns by emailing us at qa@cocobrooks.com or by going to our website fundraising.cocobrooks.com
5. How big are the pizzas?
Original Crust – 8” round
Original Crust – 10” round
Gluten Free – 8” round
6. How do I know if my order is processed?
You will receive a confirmation email of your order. If your card is declined or wrong information is provided, Stripe does not hold for processing.
7. What is the required lead time to get my order?
We require 2 weeks after the finish date to ensure all products are available for your order. We cut off the fundraising order on your predetermined end date unless you need more time to sell.
8. What do I do if I need an extension?
For fundraising extension, please e-mail us at fundraising2@cocobrooks.com of the new date that you want to end your fundraiser and we will change the date for you in the system.
9. I made a mistake and need to change my order. How do I do that?
Please reach out to the vendor for support and provide order details like the group you are supporting, order number, name on the invoice and the product that you would like to change or delete or add.
10. If I am a seller or a customer, where and when do I pick-up my product?
Coordinator will inform everyone from the group on the time and location to distribute the items.
11. What if I cannot pick-up my products?
If you can’t pick-up your order on the date that the coordinator set, please make arrangements with your seller or coordinator to pick-up for you. Please give your seller or the coordinator your order number and then you can coordinate with them when you will be able to get it from them.
12. How are the orders packed?
The products inside the warehouse packs are individually packaged. The warehouse pack boxes are labeled on the outside with the seller’s name, customer’s name and product purchased.
13. Is there a product guarantee?
Coco Brooks guarantees the quality of our product, and we will gladly replace any product that is below Coco Brooks standard.
14. What if my question is not here?
If you have more questions, please do not hesitate to contact the Coco Brooks Fundraising Department by email to fundraising@cocobrooks.com or by phone (403)250-6790 ext #103.
Example Store
Video
Book your campaign
Please see “How It Works” section to reference how to book your delivery/pickup date. Then check the availability on the calendar to see what’s available before proceeding with filling out the rest of the form.
Please Note: Final details will have to be confirmed by the vendor.