We proudly make sweet and savory pie in a genuinely handmade way, using seasonal and fresh ingredients. We are unique in our dedication to all things pie. Customers can visit our local pie shop and experience the “theatre” of piemaking and taste the perfect, hand-made rustic slice of home.
How It Works
We use Stripe for all our online payment processing. We do not accept cash.
Due to food safety concerns associated with perishable products, we are not able to accept returns. However, if you are not completely satisfied with your order or if there is damaged product, please contact jo-anne@piejunkie within 5 days of receipt. We will review your order and any reported issues and offer a resolution appropriate to the circumstances. Including but not limited to - replacement of product, credit towards next orders, full or partial refund. Photo's may be required as we are not able to access the product.
All orders are bulk shipped to the a location chosen by the fundraising coordinator. Individual association member sellers can then meet at the delivery location to receive and distribute the product they sell. Times and locations can be pre booked at the time of set up. If you don't know when or where it will be sent, we can leave it open ended as well.
How do I know if my order is processed?
You will receive a confirmation email of your order. If your card is declined or wrong information provided Stripe does not hold for processing.
Where do I pick up my product?
Pick up locations are determined at the time of booking by the fundraiser coordinator. Pie Junkie will deliver to your location for further distribution to individual sellers.
What is the required lead time to get my order?
It takes us roughly 2 weeks to ensure all products are available for your order. We cut off fundraising order on a Monday and go to work on preparing all your products for arrival in 2 weeks.
What if I cannot pick up my products?
If you can't make the pickup time but would like to support the fundraiser we suggest making arrangements with someone to pick up for you. Please give that person your order number and name on invoice and we'll release the product.
I made a mistake and need to change my order?
Mistakes happen and we are here to help. Please reach out to the vendor for support and provide order details including the campaign you are supporting, The order number, and your name (name on invoice) and let us know what changes need to be made.
Where do you source the products?
We are a local bakery here in Calgary, all our products are made fresh in our bakeries.
Is the product fresh or frozen?
Book your campaign
Please see “How It Works” section to reference how to book your delivery/pickup date. Then check the availability on the calendar to see what’s available before proceeding with filling out the rest of the form.
Please Note: Final details will have to be confirmed by the vendor.